1inst-carlsonKen Carlson is Director of Training for Manage-Rite, Inc., Automotive Training Division. He has more than 29 years of retail automotive experience and is AFIP Certified (Senior). Ken has conducted seminars for Sales, F & I, Sales Management, After Sale, and Service Manager/Advisor personnel for dealer associations throughout the United States.



2inst-castleCriss Castle has represented 21 brands: Hyundai, BMW, Toyota, Honda, Acura, Volkswagen, Nissan, Fiat, Mazda, Mitsubishi, Chevrolet, GMC, Ford, Lincoln, Mercury, Dodge, Chrysler, Jeep, Buick, Suzuki and Pontiac. As a result, she recognizes that while brand messages and dealer identities are unique, vendors often group us all into one category: car dealer. Break the mold and use these digital tools to stand out and catch the attention of online shoppers without spending a ton of cash.


3inst-ruggJean Marie Rugg is General Manager of DMV-Direct a division of GNYADA. Jean offers substantial knowledge in the titling and registration of vehicles in New York State, as well as many other states around the country. Her hands-on experience as an automotive biller enables her to explain laws and procedures in terms that dealership employees instantly understand.



4inst-mcandrewsWilliam McAndrews is a full-time business advisor providing guidance in strategy development and implementation, marketing services, organizational tactics and management solutions to small businesses and non profit organizations. Bill also provides leadership coaching and mentoring to individuals and teams, as well as assisting organizations with day-to-day management issues. A graduate of Pace University with a BBA in Accounting, he was awarded an MS in Education from Brooklyn College. He was a participant in Senior Executive Programs at University of Pennsylvania, Columbia University and Penn State University.

5inst-mlinarcikDr. John Mlinarcik conducts specialized presentations & workshops in personal growth and change management throughout North America. He has authored, lectured and currently consults on the changing landscape of the retail automotive industry and advises organizations on how to retain customers and prepare employees to embrace change through CRM initiatives, customized training, management development and confidential consultations. He has been selected to deliver national key-note workshops at eight NADA international conventions and four webinars, two RVDA conventions and the AAISP conference in Nashville.

6inst-paschGlenn Pasch is the COO and Partner of PCG Digital Marketing and PCG Consulting. He works with executive management and internal teams to develop new strategies around Digital Marketing initiatives that will enable businesses to achieve their desired objectives and priorities. Glenn has more than 20 years of experience with a proven track record of leading diverse teams of professionals to new levels of achievement in a variety of highly competitive markets and fast-paced environments. He has worked as an executive coach for all levels of leaderships from C-suite to the front line. Glenn continues to speak on a variety of topics that cover business leadership, change management, digital marketing and the impact of this new technology on culture, business and society.

7inst-pierreGerrie Pierre-Fleurimond is a CNSA “National Notary of the Year” winner. With years of corporate management experience under her belt, Pierre-Fleurimond educated and inspired many other Notaries, emphasizing to them not only the professional demands of the Notary office but also its personal rewards – particularly the rewards of the new Notary Signing Agent career field.



8inst-phillipsFrank Phillips career has extended more than 40 years in the automotive industry. After completing VW’s notable ‘Train the Trainer’ course, he became a sales trainer for World-Wide VW, Porsche and Audi Eastern. Next, he moved to The Trust Company of New Jersey where he was their Bank/Dealer Rep. While at the bank he was recruited by Peugeot Motors of America as their National Sales Training Manager. Frank started FCP-Sales Masters conducting seminars and classes through out the U.S. and Canada for dealerships, dealer associations and manufacturers. He has also taught at Hofstra and Bergen Community College and has been conducting classes for GNYADA since 1991.

9inst-rodriguezMark Rodriguez is founder & president of Auto Client Care, Inc., a leading automotive sales and sales management training organization. With over 20 years combined Automotive Retail and Training Experience, Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world class customer excellence over the phone. He is a professional member of the National Speakers Association, a workshop presenter for NJCar and proud to have presented some of the most well attended workshops for GNYADA.



10inst-sherStan Sher is the president and founder of Dealer eTraining, a full service automotive internet sales, business development training and digital marketing company. Prior to starting Dealer eTraining, Stan had been in the automotive business for more than eight years where he has been successful in automotive sales, management, digital marketing, internet sales, and business development center direction.